{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free DHL delivery on every order. Sent the same or next working day, Monday to Saturday. Delivered to addresses in New Zealand only, usually in 5 to 7 working days.",
    "content": "Shipping Last updated 15 October 2026. Our shipping is always free, with no hidden fees. Free DHL delivery Every lawn lute ships free by tracked DHL delivery. There is no delivery charge at checkout. Where we deliver We deliver to addresses in New Zealand only, all over the country, including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin and Queenstown. How long it takes We ship the same day or the next working day, six days a week, Monday to Saturday. Delivery across New Zealand usually takes 5 to 7 working days once your order is sent. Rural or remote addresses and public holidays can add a little time. If you need delivery by a certain date, tell us when you order and we will tell you whether we can do it. Tracking You will get an email with a DHL tracking number once your order is sent. If you do not see it, check your junk folder, then contact us. You can also follow your parcel on our track your parcel page. Delivery instructions If you need us to pass on delivery instructions, add them in the order notes when you check out. GST and import charges Your lawn lute is sent from overseas. Parcels valued at NZ$1,000 or less are not charged GST or duty when they arrive in New Zealand, and every lawn lute costs less than that, so there is nothing to pay on delivery. Address problems Please check your delivery address carefully. If DHL cannot deliver because the address was wrong or incomplete and the parcel comes back to us, contact us and we will send it again or refund you. Contact us Email admin@levellawnuk.care or call 07312 246934.",
    "url": "https://lawnlevelerrakenz.care/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "No statutory cooling-off period applies online in New Zealand; the store allows 14 days from delivery to change your mind, then 14 days to return. Refund of the price paid; the customer pays return postage unless the item is faulty. Faulty goods: Consumer Guarantees Act 1993. 1 year limited warranty.",
    "content": "Refunds & Returns Last updated 15 October 2026. Thank you for shopping at Level Lawn New Zealand. If you are not happy with your purchase, we are here to help. Customer support Email admin@levellawnuk.care or call 07312 246934. We aim to reply to every email within 12 hours. 14 days to change your mind New Zealand law does not give you a cooling-off period when you buy online, so this part is our own policy rather than a legal right. We give you 14 days from the day your lawn lute is delivered to change your mind, for any reason. Email us with your order number before the 14 days end. You then have a further 14 days to send it back. We refund the price you paid. You pay the cost of sending it back unless the item is faulty. Please return it in its original packaging and in the condition you received it. If it has been used beyond what you would need to check it in a shop, or is marked or damaged, we may reduce the refund to reflect the loss in value. Faulty, damaged or incorrect items If your lawn lute arrives faulty, damaged or not as described, contact us as soon as you can and send photos. Photos help us take it up with DHL, but they are not a condition of your rights. Under the Consumer Guarantees Act 1993 the goods we sell you must be of acceptable quality, fit for purpose and match their description. If they are not, you can ask for a repair, a replacement or a refund, and we pay the return postage. That right is not limited to a set number of days: it lasts as long as the goods should reasonably last. On top of these rights, we give a 1 year limited warranty. Cancelling before dispatch You can cancel any order free of charge before it is sent. We normally send orders within 24 hours, so tell us as soon as you can. How to return something Email admin@levellawnuk.care with your order number before you send anything back. We will confirm the return address, which is our office at Beechways, 14 Lansdowne Road, Buxton, Derbyshire SK17 6RR, United Kingdom. If we agree you do not need to send the item back, we will go ahead with the refund straight away. Refund process We process refunds within 2 business days of receiving the item back. The money goes back to the way you paid: your card through Stripe, or your PayPal account. Your bank may take a few more working days to show it. Undeliverable items Please check your delivery address carefully. If a parcel comes back to us because the address was wrong or incomplete, contact us and we will arrange to send it again or refund you. Contact us If you have any questions about this policy, email admin@levellawnuk.care . Nothing on this page limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.",
    "url": "https://lawnlevelerrakenz.care/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Level Lawn New Zealand collects, uses, shares and protects your personal data.",
    "content": "Privacy Policy Last updated 15 October 2026. This Privacy Policy explains how Level Lawn New Zealand (the trading name of Level Lawn Ltd UK, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit lawnlevelerrakenz.care or buy from us. We are committed to handling your data lawfully, fairly and transparently. If you have any questions about this policy or your data, contact us any time at admin@levellawnuk.care or call 07312 246934 . Information We Collect We only collect the data we need to run our store and serve you well. This may include: Information you give us : such as your name, delivery and billing address, email address and phone number when you place an order or contact support. Payment information : handled securely by our payment processors. We do not store full card numbers on our servers. Information collected automatically : such as your IP address, browser and device type, pages viewed and referring site, gathered through cookies and similar technologies. Cookies, Analytics & Tracking We use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the performance of our marketing. Cookies fall into a few broad categories: Essential cookies : required for core functions like navigating the site and keeping items in your basket. Analytics cookies : help us understand how visitors use the site so we can improve it. Advertising cookies : used to measure and improve the relevance of our ads. You can control or disable cookies through your browser settings at any time. Blocking some cookies may affect how parts of the site work. Third-Party Tools (Google) We use the Google Ads tag to measure the performance of our advertising. It runs in Google Consent Mode, so where the law requires your consent, advertising cookies stay off unless you agree. Google processes this data under its own privacy policy, and you can adjust ad personalisation in your Google settings. We do not sell your personal data. How We Use Your Information To process and deliver your orders and provide customer support. To send order confirmations, delivery updates and, where you've agreed, marketing emails. To improve our website, products and service. To prevent fraud and keep our store secure. To comply with our legal and tax obligations. How We Share Information We share data only as needed to operate the store: with our website and payment service provider, which hosts this site and takes card and PayPal payments on our behalf through Stripe and PayPal; with DHL to deliver your order; with our email provider (Resend) to send order emails; and with Google as described above. We require these partners to protect your data and use it only for the services they provide to us. We may also disclose information where required by law. Data Retention We keep personal data only as long as necessary for the purposes set out in this policy, including meeting legal, accounting and reporting requirements. When data is no longer needed, we securely delete or anonymise it. Your Rights Depending on your location, you may have the right to: Access the personal data we hold about you. Request correction of inaccurate data. Request deletion of your data (\"right to be forgotten\"). Object to or restrict certain processing, including direct marketing. Request a copy of your data in a portable format. Withdraw consent at any time where processing is based on consent. To exercise any of these rights, email us at admin@levellawnuk.care . We'll respond within the timeframe required by applicable law. If you are unhappy with how we have handled your data, you have the right to complain to the Office of the Privacy Commissioner in New Zealand, at privacy.org.nz . As a UK company we are also overseen by the UK Information Commissioner's Office, at ico.org.uk . You can also ask us to look at it again first, and we would rather you did. Data Security We use appropriate technical and organisational measures to protect your data, including encrypted (SSL) connections during checkout. No method of transmission over the internet is completely secure, but we work hard to safeguard your information. Children's Privacy Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with data, please contact us so we can remove it. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised \"last updated\" date. Contact Us Level Lawn Ltd UK, trading as Level Lawn New Zealand Beechways, 14 Lansdowne Road, Buxton, Derbyshire SK17 6RR, United Kingdom Email: admin@levellawnuk.care Call us: 07312 246934",
    "url": "https://lawnlevelerrakenz.care/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Level Lawn New Zealand.",
    "content": "Terms & Conditions Last updated 15 October 2026. These Terms & Conditions govern your use of lawnlevelerrakenz.care and any purchase you make from Level Lawn New Zealand (the trading name of Level Lawn Ltd UK, \"we\", \"us\" or \"our\"). By using our website or placing an order, you agree to these terms. Please read them carefully. Use of the Website You may use our website for lawful purposes only. By accessing the site you agree that you will not: Use the site in any way that breaches applicable laws or regulations. Attempt to gain unauthorised access to our systems, or interfere with the site's operation or security. Copy, reproduce or redistribute our content (text, images, branding and design) without our written permission. Submit false information or impersonate any person or entity. All content on this website, including the Level Lawn New Zealand name, logo, product imagery and copy, is our property or that of our licensors and is protected by intellectual property laws. Products & Descriptions We take care to describe our products accurately, including materials and dimensions. Product photos are for illustration, and slight variation in finish can occur. The lawn lute comes with a 1 year limited warranty, on top of your statutory rights. Pricing All prices are shown in pounds. We make every effort to ensure prices are correct at the time of publishing. If we discover an error in the price of an order you have placed, we will contact you to confirm whether you wish to proceed at the correct price before dispatching. Ordering Important delivery and ordering information to know when you order from lawnlevelerrakenz.care . Order processing. Once your payment has cleared, orders are normally sent within 24 hours by DHL. Contacting us. You can send us a message at any time, and we reply as soon as we can, usually within 10 hours. Delivery times. For the full detail see our shipping page . Orders & Purchase Terms Placing an order constitutes an offer to purchase. A contract is formed once we confirm and dispatch your order. We reserve the right to refuse or cancel any order, for example where stock is unavailable or where we suspect fraud. If we cancel an order you have paid for, we will issue a full refund. You are responsible for providing accurate delivery and contact details. We are not liable for delays or failed deliveries caused by incorrect information. Payment & Security Payment is taken at checkout through our secure, encrypted (SSL) payment providers. We do not store your full card details. Your order will be processed once payment is authorised. Shipping, Returns & Cancellations Delivery times, coverage areas, and full return and refund conditions are set out in our Shipping and Refunds & Returns pages, which form part of these Terms. Limitation of Liability To the fullest extent permitted by law: Our total liability arising from any order is limited to the amount you paid for the products in that order. We are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. We provide the website \"as is\" and do not guarantee it will always be available, uninterrupted or error-free. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be excluded under applicable law. These Terms do not affect your statutory consumer rights. Governing Law If you buy as a consumer in New Zealand, nothing in these Terms takes away your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, which cannot be excluded, and you can bring a claim in New Zealand, including at the Disputes Tribunal. Otherwise these Terms are governed by the law of England and Wales. Changes to These Terms We may update these Terms from time to time. The version published on this page at the time you place an order is the version that applies to that order. Questions about these terms? Email admin@levellawnuk.care or call 07312 246934 , our team is happy to help. Contact Us Level Lawn Ltd UK, trading as Level Lawn New Zealand Beechways, 14 Lansdowne Road, Buxton, Derbyshire SK17 6RR, United Kingdom Email: admin@levellawnuk.care Call us: 07312 246934",
    "url": "https://lawnlevelerrakenz.care/terms-and-conditions/"
  }
}